Our Application maintenance and support offerings are as follows
- Functional Support
- R/3 Modules
- NDP (APO, CRM, SRM)
- Configuration
- Unit Testing
- Documentation
- Training
- Basis
- Client Management
- System Tuning
- New version installation
- New client Creation
- Transportation Management
- Patch Applications
- Programming Services
- ABAP
- BW
- EDI / EAI
- Portal
- Security & Authorization
- Global roles
- Managing User profiles
- Business Roles
- Creating New Users
- Archiving
- Set-up Archival strategy
- Execute Archiving
- Interface to 3rd party Archival system
- Restore procedures
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- Help Desk
- Centralized Helpdesk
- Offshore – Onsite Support
- Level 1 Support
- Knowledge Repository
- DBA & OS
- Database installation
- Preventive Maintenance
- Tuning
- OS installation
- System Backups
- DRS
- Methodology:
- Due diligence
- Technical proposal
- Knowledge transfer
- Shadowing
- Being shadowed
- Steady state
- Highlights of our service model:
- Cost effective
- 24X7 support
- Onsite-offsite—Offshore model
- All levels of support in all areas
- Metrics based approach
- Tools for handling issue log and monitoring performance
- High security
- Dedicated resources.
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